At Amooli, we take care to pack every order safely and deliver our products to you in good condition. This Shipping Policy explains our order processing, shipping, and delivery procedures.
1. Shipping Locations
We currently offer delivery across India, subject to courier serviceability at the customer’s location.
If your location is not serviceable, our team may contact you to discuss the available options.
2. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation and payment.
Orders placed on weekends or public holidays may be processed on the next business day.
For on-demand products, such as A2 Badri Cow Ghee, additional preparation time may be required before dispatch.
3. Estimated Delivery Time
Once your order has been dispatched, estimated delivery times are:
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
- Remote Areas: 5–10 business days
These are estimated timelines and may vary depending on the delivery location and courier service.
4. Shipping Charges
Applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.
From time to time, Amooli may offer free shipping or promotional shipping offers. The terms of such offers will be displayed on the website.
5. Order Tracking
Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication methods.
You can use the tracking details provided to check the status of your shipment.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts.
Please ensure that the shipping address, phone number, and other delivery information provided during checkout are accurate.
Amooli will not be responsible for delivery failure caused by:
- Incorrect or incomplete address
- Incorrect phone number
- Customer being unavailable
- Refusal to accept the package
- Failure to respond to the courier
- Other circumstances attributable to the customer
7. Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier delays
- High order volumes
- Remote-area delivery limitations
- Government or regulatory restrictions
In such cases, we appreciate your patience while the shipment is being delivered.
8. Damaged or Tampered Packages
Please inspect your package when it arrives.
If the package appears damaged, opened, leaking, or tampered with, please take photographs or a video of the package and contact us as soon as possible.
For damaged or incorrect products, please refer to our Return & Refund Policy.
9. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
If you provide an incorrect or incomplete address and the order needs to be re-shipped, additional shipping charges may apply.
10. Multiple Products in One Order
If an order contains multiple products, Amooli may ship them together or separately depending on product availability, packaging requirements, and logistics.
You may receive separate tracking information for different shipments.
11. On-Demand Products
Some products, including A2 Badri Cow Ghee, may be prepared on demand.
These products may require additional preparation time before dispatch. The estimated dispatch or delivery timeline may therefore be longer than standard products.