At Amooli, we carefully pack and quality-check every order before dispatch. We want you to receive your products in good condition and have a smooth shopping experience.

1. Return Eligibility

Due to the nature of our products, particularly food, spices, grains, pickles, ghee, and personal care products, we generally do not accept returns after delivery for change of mind or personal preference.

However, we may offer a replacement or refund if:

  • You received the wrong product.
  • The product is damaged during delivery.
  • The package is visibly damaged or tampered with.
  • The product is defective or unusable upon delivery.
  • You received an item that does not match your order.

2. Damaged or Incorrect Orders

If your order arrives damaged, opened, leaking, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Order number
  • Clear photographs of the product and packaging
  • A short description of the issue
  • Unboxing video, if available

Our team will review the request and, where applicable, arrange a replacement or refund.

3. Return Conditions

If a return is approved:

  • The product should remain unused.
  • The original packaging should be retained.
  • Products should be returned in the condition in which they were received.
  • Certain products may not be eligible for physical return due to food-safety and hygiene considerations.

We will provide return instructions where a return is required.

4. Refunds

Once your claim is reviewed and approved, the refund will be processed to the original payment method, where possible.

Refund processing time may depend on your payment provider or bank.

Shipping charges may not be refundable unless the return or refund is due to an error on our part or a damaged/defective product.

5. Non-Returnable Products

For hygiene, food-safety, and quality reasons, the following products generally cannot be returned once delivered:

  • Food products
  • Spices and seasoning blends
  • Dals and grains
  • Pickles
  • Ghee
  • Ubtan and face packs
  • Opened or used personal care products

This does not affect your rights in case you receive a damaged, defective, expired, or incorrect product.

6. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

For on-demand products, such as our A2 Badri Cow Ghee, cancellation may not be possible once preparation has started.

7. Refund for Unsuccessful Delivery

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, any refund will be considered after deducting applicable shipping or return charges.

8. Late or Missing Refunds

If your refund has been approved but has not appeared in your account within the expected processing period, please first check with your bank or payment provider.